Privacy Policy

Introduction

Welcome to BalanceHealth. BalanceHealth ("we", "us", "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, book appointments, or engage in our therapy services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

BalanceHealth is a trading name of Sheepasleep Ltd, a company registered in England and Wales with company number 14200436. Our registered office is at Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

1. What Information We Collect

We may collect the following types of personal data:

• Identity & Contact Data: Your name, email address, phone number, and any other contact details you provide.
• Enquiry Data: Information you provide when you contact us via the contact form, email, or other means.
• Booking Data: Information provided through Calendly when you book an appointment, which may include your name, email, and the service you are interested in.
• Client Data (Special Category Data): As part of providing therapy and EAP services, we will collect sensitive information about your mental and physical health, personal circumstances, and wellbeing. This is known as "Special Category Data" and is handled with the highest level of confidentiality.
• Technical & Usage Data: Information about how you use our website, collected via cookies and similar technologies. This may include your IP address, browser type, and browsing patterns.

2. How We Use Your Information

We use your data for the following purposes:

• To schedule appointments, conduct therapy sessions, provide EAP services, and manage your care.
• To respond to your enquiries, send appointment reminders, and provide information about our services.
• To maintain accurate and professional clinical notes as required by our professional body and insurer. These notes are confidential and stored securely.
• To analyse how our website is used in order to improve its functionality and user experience.

3. Lawful Basis for Processing

Our lawful basis for processing your data is:

• Contact & Enquiry Data: Legitimate interests to respond to your enquiries and manage our business.
• Client & Special Category Data: For the provision of health and social care, and to fulfil our contract with you to provide therapy. Your explicit consent will also be obtained at the start of our therapeutic engagement.
• Technical & Usage Data: Your consent, as provided via the cookie banner.

4. Data Storage and Security

We take the security of your data very seriously. Clinical notes and sensitive client data are stored securely in an encrypted format with access controls. We are committed to ensuring that your information is secure and have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect. Data is retained only for the period required by our professional body and insurance provider, after which it is securely destroyed.

5. Third-Party Services

We use the following third-party services which may process your data:

• Formspree: Powers the contact form on our website. When you submit the form, the data is sent to our email via their service.
• Calendly: Manages our online appointment booking.
• Google Fonts & Cloudflare: Used to display the website fonts and improve performance.
• Hostinger: Our website hosting provider.

We have chosen these services based on their commitment to data security and GDPR compliance. We are not responsible for the privacy practices of these third-party services, and we encourage you to review their privacy policies.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access: You have the right to ask for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise these rights, please contact us at jroszkowski@balancehealth.biz.

7. Cookies

This website uses cookies to enhance user experience. A cookie is a small file placed on your computer's hard drive. We use them to understand website traffic and to remember your preferences. You can choose to accept or decline cookies via the consent banner.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at jroszkowski@balancehealth.biz.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk